Senior Salesforce Project Manager (m/f)

House of Code is a subsidiary company of one of the world's largest digital real estate tech companies AVIV. As an experienced and creative software development service provider, we are exclusively participating in projects within the AVIV group. The group is a part of Axel Springer SE, the largest European digital publishing house based in Germany, with numerous multimedia news brands (such as Bild, Die Welt, Business Insider) and more than 15,000 employees. Find more about us on: https://houseofcode.tech/.u should read on and see if this position could be something for you.

Sounds interesting? Then you should read on and see if this position could be something for you.

JOB DESCRIPTION

Salesforce is the central tool used to manage the entire customer life cycle. The scope covers prospecting, sales, contract management, billing, payment and customer service.

Your mission will be to accompany the CRM users by identifying, designing and delivering  the best functionalities to support them in improving the quality of our relationships with our prospects and customers.

On a daily basis, you will work in an impact team composed of developers and Product Managers, with true Discovery and Delivery Logic.

Our current technical environment consists of SalesCloud, ServiceCloud, MarketingCloud, CPQ & Billing and SFDX for delivery. We also use the lightning console and the Tilkee and Diabolocom CTI solutions.

YOUR RESPONSIBILITIES:

• Understand the functional requirements by conducting workshops with business teams and challenge them to fit with Salesforce standards.
• Manage and prioritize a backlog of the team with the Product manager.
• Build with your impact team, solutions to be implemented on the Salesforce platform.
• Write detailed user stories.
• Test the solutions.
• Document and communicate all improvements made.
• Ensure the proper adoption of the changes (train our trainers or contribute to the animation of training sessions).
• Lead an impact team with a Product Manager and the Engineering Manager and ensuring the complete completion of the team's projects.
  
  

WHO YOU ARE:

• You want to work in a multidisciplinary team to build the best possible products.
• You are a good communicator and negotiator, both orally and in writing.
• You have a good knowledge of Sales cloud, Service cloud and are able to work closely with developers (knowledge on Salesforce CPQ and Billing)
• You are rigorous and have a strong capacity for analysis, business process modeling and synthesis.
• You are results-oriented and like to take on challenges.
• You speak English fluently.

WHAT YOU CAN EXPECT:

• Project duration: 12 months.

• Great colleagues who are experts in their field are always at your side with advice and action.

• International work environment.